This page explains what happens to the information you send us, how long we keep it, and which rights you can exercise over it. It applies to shieldservices.info and to every form, email, and phone call handled through the contact details listed below.
When you write to us or submit a form, we receive the fields you fill in: your name, email address, phone number if you provide one, and the content of your message. If you describe a payment dispute, that description may include details about a broker, a transaction, or documents you attach. We also record basic technical data automatically: browser type, device type, approximate region, referring page, and timestamps. This technical layer is generated by our hosting environment and by analytics events, not by anything you type.
We use your details to answer your question, to understand which topics on the site are actually useful, and to keep the site working. Analytics events help us see which pages people read before contacting us, so we can correct unclear explanations. We do not sell personal data, and we do not use your message to build advertising profiles. If you ask us to stop corresponding, we stop.
The site uses cookies and similar storage for two purposes: keeping the interface stable between visits and measuring aggregate traffic. Analytics data is reviewed in aggregate form. You can block or delete cookies in your browser settings; the informational pages will still load, though some preferences may reset. Where consent is required by local law, we ask for it before non-essential cookies are set, and you can withdraw that consent at any time.
We rely on third-party processors to run the site: a hosting provider, an analytics provider, and an email or form delivery service. These providers handle data on our instructions and under their own contractual obligations. We may also disclose information if a lawful request requires it. We do not transfer your message to brokers, recovery agencies, or marketing lists. If a processor is located outside your country, transfers rely on the safeguards those providers maintain.
Contact messages are kept only as long as needed to handle the request and any reasonable follow-up, then removed on a routine schedule. Aggregated analytics records are retained in a form that no longer identifies an individual. Server logs are rotated regularly. If you want a specific message deleted earlier, write to us and we will confirm once it is done.
You can ask for a copy of the personal data we hold about you, request correction of anything inaccurate, ask for deletion, or ask us to restrict how it is used. You can also object to processing based on legitimate interest and request portability of data you provided. Where you gave consent, you can withdraw it without affecting earlier lawful processing. If you are in the EU or UK, these rights follow GDPR; if you are a California resident, you may also request disclosure of categories of data collected and opt out of any sale of personal information, which in our case does not occur. Requests are answered within the timeframes those laws set.
Send privacy requests to [email protected] or call . Written requests can be posted to Studio 00f, Naomi Row, North Elsieville, AB22 8ZW. Please describe what you want us to do with your data so we can route the request correctly.
shieldservices.info is an independent informational resource. We are not a government body, financial regulator, bank, broker, payment provider, law firm, or recovery service, and nothing here should be read as an official affiliation or a guarantee of any outcome. We do not publish fabricated testimonials, invented endorsements, or claims of recovery results. Articles describe patterns reported by victims and general dispute procedures; they are not legal or financial advice for your specific case.
Last updated: 12 February 2025. If this policy changes, the revision date above will change with it.