Shield

Guide Center: Where to Go Next After a Suspected Investment Scam

This section collects the practical questions people ask first: which warning signs matter, what evidence to keep, and which dispute route fits a card payment, a bank transfer, or a crypto transfer. Pick the topic that matches your situation and work through it at your own pace.

Where to go next in the Guide Center

If you have already read the basics and still are not sure which step applies to your case, start here. These are the four routes people ask about most often after a broker platform stops answering, and each one leads to a page that covers the process in order rather than in fragments.

Shield guide center
Reading the warning signs in order Start with how a fraudulent broker builds trust in the first two weeks, then compare that sequence with what you actually experienced. Most people recognise three or four steps once they see them listed. Matching your situation to a case type Card payments, bank transfers, and crypto deposits do not follow the same dispute route. This page helps you identify which one your payment method falls under before you contact anyone. What evidence to keep and how to store it Chat logs, withdrawal screens, payment confirmations, and the account manager's contact details. Keep originals, not screenshots of screenshots, and note the dates in a single file. Asking a question before you act If the route is still unclear, write to us with a short description of the payment method and the timeline. We answer general questions about process, not individual legal advice.

The Guide Center does not provide legal representation or act on your behalf. It explains how the procedures work so you can decide what to do next, and it points to the pages that cover each route in detail.

Guide Center follow-up Ask a specific question

Not sure which route fits your case?

Tell us what happened in a few lines: how the payment left your account, what the platform told you afterwards, and which documents you still have. We reply with a short, plain-language note on what usually applies in that situation and what to read next in the Guide Center.

Written question Describe your payment route Card, bank transfer, or crypto. The route decides which dispute window and evidence list applies to you. Reading path Start with the evidence checklist Statements, chat logs, withdrawal screens, and the emails that asked for extra fees. Keep originals, not screenshots of screenshots. Comparison Chargeback vs. bank transfer recall Two different procedures with different deadlines. Worth reading before you call your bank. Before you act How to check a broker claim Licence numbers, registered addresses, and the small print that rarely matches the marketing page.

Still unsure which step comes next?

Guide Center is meant to be a starting point, not a dead end. If the articles here raised a question you cannot answer on your own, reach a person directly. We read every message and reply in the order it arrives.

Email

Write to us with the details

Describe the platform, the payment method, and the dates involved. Attach screenshots of the withdrawal request and any fee demands if you have them. The more concrete the first message, the more useful the reply.

[email protected]
Post

Send documents by mail

For printed statements, signed complaints, or anything you prefer not to send digitally. Copies are enough; keep the originals with your own records.

Studio 00f
Naomi Row
North Elsieville
AB22 8ZW

Reply times: email is usually answered within two working days. Phone lines are open Monday to Friday, 9:00 to 17:00. Letters take longer, so include an email address if you want a faster answer.

Before you write, the contact page lists what to prepare. If you would rather read first, the privacy policy explains how your documents are stored.