Write to us about a suspicious platform, a payment you are trying to dispute, or a question about how chargebacks work. We read everything that arrives and reply in the order it comes in. If your message concerns an active dispute, include the payment date, the amount range, and the name the platform used, so the first reply can be specific rather than generic.
Questions about a payment dispute, a platform you are unsure about, or the documents you already have on file — send them here. We answer in the order they arrive, and we do not ask for account passwords or card numbers by email.
Studio 00f
Naomi Row
North Elsieville
AB22 8ZW
Monday to Friday, 09:00 to 18:00 UK time. Messages that arrive over the weekend are picked up on the next working morning.
Tell us what happened and which payment route the money left through. We will show you how a chargeback review works in practice, what evidence matters, and where the realistic limits are. No account, no obligation, and no promise of recovery.
What the call coversA screen-by-screen look at how a dispute file is assembled, which documents carry weight, and how the timeline is read by a card issuer or bank.
How long it takesRoughly thirty minutes. We keep it short so you can decide afterwards whether to file anything at all.